Shipping and Returns
We take every reasonable precaution in packing your order to ensure damage-free delivery. We recommend the use special delivery as parcels are insured. If we suspect that a parcel is lost, we will initiate a trace. Should it be proven that the parcel is lost, we will file a claim for the loss and ship you a replacement.
Please do the following for damaged or missing items...
- If the parcel arrives in a visibly damaged condition, or with visible evidence of tampering/pilferage and missing items, IMMEDIATELY examine the contents. If there are damaged or missing items, insist on a signed statement, describing the parcel's condition, from the delivery person. Contact us AT ONCE, so that we can determine the best course of action for filing a claim with the transit company AS SOON AS POSSIBLE!
If the parcel is delivered in visibly good condition and you discover hidden damage, or hidden evidence of tampering/pilferage and missing items, IMMEDIATELY contact the transit company to inform them of the problem. Contact us AT ONCE, so that we can determine the best course of action for filing a claim with the transit company AS SOON AS POSSIBLE!
If you have chosen an uninsured delivery method then it is entirely at your own risk, Eclipse Rocketry will not be held liable for any lost or damaged goods, We will always obtain a proof of postage this gives a basic cover. For damaged or missing items in transit, we can provide you with copies of all documents required to file a claim. Dependent upon the circumstances, it may be in your best interest to pursue the claim directly with the transit company.
If you need to return an item please complete the return form and wait for a reply before returning the item.